How effective is our EAP & Work/Life program? Our satisfaction rate approaches 100%.  Annual utilization rates are three to four times higher than the national average.  Managers who have referred under-performing employees to the IMPACT program have experienced productivity gains relating to job retention over 80% of the time.  Those results are built on a program that’s more comprehensive, easier to access, and attuned to employee and organizational needs.  Every client has a single point of contact that understands the organization and its programs – and is ready to do whatever it takes to help.

Our team has been helping organizations care for employees for 27+ years. Our EAP & Work/Life program is designed to improve employee productivity, save money, and move your organization ahead. 

The single source for a complete EAP program
Ours is a  voluntary, confidential and highly accessible program for employees, their dependents, and parents/parents-in-law. Help is available 24 hours a day, 365 days a year, anywhere in the U.S. or Canada, with one toll-free phone call – answered live…all the time!  Caring, compassionate professionals offer confidential expert counseling and guidance for personal and work-related problems, including:

• Marital, child and family issues
• Stress and change management
• Job performance difficulties
• Financial and legal concerns
• Alcohol and substance abuse
• Depression, anxiety and panic
• Health and wellness issues
• Child and elder care needs

Individuals also have access to face-to-face counseling sessions.  An appointment is promptly provided near where the individual lives or works, anywhere in the U.S. and Canada. We can also provide crisis intervention, including immediate on-site assistance. 

Our web-based Work/life program provides instant online expertise
We offer access to an extensive library of resources online – for quick, confidential assistance.  It includes databases of local child and elder care providers and an archive of thousands of articles on various work/life topics, live seminars, and more.  Additionally, live assistance by experts in each of the work/life areas provided is available on a 24/7 basis.

Information is systematically organized by topic for your convenience.

• Family
• Education
• Daily life
• Financial and legal information
• Work
• Health and wellness
• Emotional well-being

Customer service features that underscore our success in the EAP and Work/Life industry:

1. Unlimited 24/7 access to coaching for human resource professionals, managers, and supervisory staff.  Successful management of people problems always begins with a well planned strategy and agreement on the issues contributing to technical and behavioral performance deficits.  Impact considers management team coaching as a critical first step to the success of all “Management Referrals” made to the EAP.
2. Frontline EAP staff with longevity that surpasses the expectations of today’s business culture.  Experience, expertise and familiarity are key to a successful EAP.  Managers and employees alike can develop a trusting relationship ONLY when they experience consistency and congruity with the people who provide their EAP services.  IMPACT management staff turnover is among the lowest in the industry. 
3. Network Providers that are so well screened that we consider them our “strongest link.”  All Impact providers must carry behavioral health licensure in their state at the Masters or Ph.D. level and demonstrate a minimum of 5 years post graduate experience in order to participate in our select panel of providers.  If you experience an emergency or crisis situation, we can access our network for you and arrange an evaluation within 24 hours.
4. IMPACT prides itself on customized promotional strategies that are designed to reach ALL employees and household members, not just those employees with impending problems.  Successful EAP’s are not just for the troubled employee.”  IMPACT has prepared numerous strategies that are designed to reach employees affected by a dysfunctional employee in the workplace, healthy family members who are burned out from coping with a troubled family member, and managers who may not be well equipped to manage challenging employee behavior.  Everyone in an organization is affected by “people problems.”   Our goal is to reach all levels strategically, proactively, and effectively.